Frequently asked questions
When will I get my order?
We process and ship orders Monday - Friday, excluding holidays. Orders process and ship within 7-10 business days of placing the order and will ship economy/priority transit. Transit times will vary between shipping destination.
Refunds?
We do not offer refunds, returns, or exchanges on any hat purchases for any reason, including size, fit, or change of mind.
Defective or Incorrect Items
In the rare event that you receive a defective or incorrect hat, you must contact our Customer Service within 7 days of receiving your order. If the defect or error is confirmed, we will replace the item at our discretion. The item must be unused, unworn, and in its original packaging.
What is the return policy?
All Sales Are Final
All purchases made through The Cap Lovers Club are considered final. We do not offer returns or refunds on any products or services.
Shipping Responsibility
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an item is returned to us due to an incorrect address, additional shipping fees will apply to resend the order.
All Sales Final
By making a purchase with The Cap Lovers Club, you acknowledge and agree to abide by the terms of this policy. "ALL SALES FINAL" is listed on every product page to ensure visibility into this policy.
